ROKIConnect

Troubleshooting

Symptom Likely cause What to do
401 on every call Key mistyped, regenerated, or with stray whitespace Regenerate in the portal and update the configuration
The route ... could not be found /v1 missing from the base, or a numeric payment id where a transaction UUID belongs Fix the URL; void/refund/receipt are keyed by the transaction UUID (13.1)
404 Pago no encontrado Id from the other environment (created with sk_test_, queried with sk_live_ or vice versa) Use the key from the same environment
422 about currency_code in sandbox Sandbox not provisioned for the merchant 16.2 - ask ROKI to enable it
Payment created but without tax/tip/fee Field name misspelled and silently ignored 12.1 - compare against openapi.yaml and inspect the response
No webhooks arriving Endpoint registered in the wrong environment, URL not public, or not HTTPS Check the sandbox/production toggle and "Entregas recientes" in the portal
Webhooks arrive but the signature fails Signing re-serialized JSON instead of the raw body 14.4, rule 1
Paid orders stuck as pending Relying on success_url to confirm 9.3 - confirm via webhook or lookup
Duplicate payments Missing Idempotency-Key (external_reference is not unique) 11
Checkout link dead after one payment reusable defaults to false and the link is consumed 8.4
Expiry looks wrong by six hours Timestamps parsed as UTC instead of UTC-6 12.4